Frequently asked questions

PreTripInspectionLog is a web application for trucking companies that want to run digital DOT pretrip inspections. Your company subscribes to the service, you add drivers and vehicles in the manager app, and drivers use a mobile-friendly app (installed as a PWA on their phone) to complete the standard FMCSA-oriented checklist, mark each item pass, fail, or not applicable, and attach photos when something is wrong.

The manager side gives you a dashboard with counts and a clear list of inspections that reported faults so you can review them quickly instead of digging through paper or PDFs.

It is aimed at small and mid-size carriers, owner-operators with multiple trucks, and safety-minded fleets that want every pretrip documented in one place. If you already require pretrips but struggle with paper forms, inconsistent photos, or finding reports during an audit, this product is built for that workflow.

The app includes a structured pretrip checklist aligned with common DOT pretrip expectations (for example brakes, steering, lights, tires, coupling, emergency equipment, and related items). When a driver starts an inspection, they associate it with a vehicle (and trailer if applicable), enter odometer and other trip context as you configure, then work through each line item.

For each item they choose Pass, Fail, or N/A when the item does not apply. Failed items can be documented with one or more photos taken from the device camera so mechanics and safety staff see what the driver saw.

No. PreTripInspectionLog is a tool to help you document pretrip inspections and faults in a consistent, retrievable way. Compliance depends on your operating rules, how your drivers use the product, your maintenance program, and applicable regulations (including 49 CFR Part 396 and related rules).

You should rely on your own safety and legal counsel for compliance decisions. The software does not replace required driver training, vehicle maintenance, or regulatory obligations.

Drivers use a progressive web app (PWA): they sign in through a normal browser link, then use their phone’s “Add to Home Screen” (or similar) option so the app opens like a native app without an app store install.

That works on modern iPhones and Android devices. Drivers need a network connection when submitting or syncing; your team should confirm connectivity expectations for your lanes.

Managers (your company account) log in to the main application to manage vehicles, drivers, custom checks, billing, and to review all inspections and flagged reports.

Drivers use a separate driver sign-in flow to access only their own inspections and related messages. They do not need access to billing or other companies’ data.

Faults are tied to specific checklist items. The driver can add photos at the time of inspection. On the manager dashboard, inspections that include faults are highlighted so you can open the report, see which items failed, read any notes, and view photos.

That gives you a single place to prioritize repairs and follow up with drivers without chasing paper forms.

Beyond the standard pretrip items, subscribers can add company-specific check lines—anything you want every driver to confirm (for example internal equipment, customer seals, or yard-specific rules). Those items appear on inspections along with the standard list so nothing important is left off your process.

Yes. You register vehicles (and trailers as your workflow requires) in the manager app. Drivers select the correct unit when starting an inspection so every report is tied to the right equipment and history.

Yes. Each organization can have up to 50 drivers, 50 vehicles (trucks), and 100 trailers. These caps are enforced when you add new records. Remove an old driver, vehicle, or trailer if you need to free a slot.

Pricing is a single monthly subscription for the product (see the pricing section on the home page). One plan covers your whole fleet within the driver and equipment limits—no per-seat fees.

Exact fees and taxes may appear at checkout; billing is handled securely through our payment provider.

We offer a 7-day free trial so you can configure vehicles and drivers and run real inspections before the first charge. During signup you typically add a payment method through secure checkout (Stripe); billing begins after the trial unless otherwise stated. See the signup page for current terms.

Subscriptions are billed monthly through Stripe. You can manage payment methods and invoices through the billing area in the app when logged in as a manager. If a payment fails, your access may be limited until billing is resolved—see our Terms of Service for details.

The service runs on modern cloud infrastructure (including Cloudflare) with encryption in transit. Inspection data and images are stored for your account only and used to operate the product—see our Privacy Policy for what we collect and how we use it.

You should still follow your own policies for account passwords, offboarding drivers, and who at your company may access manager credentials.

Photos are part of the inspection record for your organization. Users with access to the manager application for your account can review them as part of fault documentation. Drivers see their own inspections in the driver portal.

Do not upload images that contain sensitive personal information unrelated to the inspection unless your policy requires it.

The product is built to give you organized, timestamped records with driver and vehicle context and fault photos—exactly the kind of documentation auditors and insurers often ask for. Whether a specific record satisfies an investigator is situational.

Train drivers to complete inspections honestly and on time, and keep your maintenance records aligned with what inspections find.

The driver experience is designed around a mobile browser or PWA. If a driver truly cannot use a phone, you would need a separate process (for example a shared company tablet logged into the driver account, or supervised completion by a dispatcher). Those operational choices are up to your company.

For product questions, billing issues, or feedback, email support@pretripinspectionlog.com. We aim to respond to business inquiries in a reasonable time during business hours.